FAQ Helpful
Q: Are your pearls real?
A: Yes! All our pearls are 100% genuine and ethically sourced. We offer freshwater and South Sea pearls, each carefully selected for quality and luster.
Q: How should I care for my pearl jewellery?
A: Pearls are delicate. Avoid contact with perfumes, hairsprays, and harsh chemicals. Wipe with a soft cloth after wear and store them separately in a Cotton Cloth.
Q: Do your pieces come with a certificate of authenticity?
A: Yes, all fine pearl jewellery comes with a certificate of authenticity and care instructions.
Q: What are the different types of pearls? A: The main types of pearls are natural pearls (very rare and expensive), cultured pearls (grown in pearl farms), freshwater pearls (grown in freshwater mussels), and saltwater pearls (including Akoya, South Sea, and Tahitian pearls). Each type has unique characteristics in terms of luster, size, shape, and color.
Q: How can I tell if my pearls are real? A: Several tests can help. Real pearls feel slightly gritty when rubbed against your teeth, while imitation pearls feel smooth. Real pearls are also rarely perfectly round and have subtle variations in color and luster. A professional jeweler can provide the most accurate assessment.
Q: Can I wear my pearl jewelry every day? A: While pearls are beautiful for everyday wear, it’s best to avoid wearing them during activities that could expose them to damage, such as exercising, swimming, or doing household chores. Regular gentle wear is fine, but be mindful of potential hazards.
Q: What is the luster of a pearl, and why is it important? A: Luster is the way light reflects off the surface and through the layers of a pearl. It’s a key factor in a pearl’s beauty and value. High-quality pearls have a bright, deep luster that makes them appear luminous.
Q: What are the common shapes of pearls? A: Pearls come in various shapes, including round, semi-round, drop, button, oval, baroque (irregular), and circled. Round pearls are the most classic and generally the most valuable, but other shapes can be equally beautiful and unique.
Q: What are the different colors of pearls? A: While white and cream are the most common, pearls can come in a wide range of natural and treated colors, including black, grey, pink, lavender, gold, and blue. The color depends on the type of oyster or mussel and its environment.
Q: How should pearl necklaces be stored? A: Store pearl necklaces flat or gently curved in a soft pouch or jewelry box to prevent stretching of the silk thread they are often strung on. Avoid hanging them for extended periods, as this can weaken the thread.
Q: How often should pearl necklaces be restrung? A: It’s recommended to have pearl necklaces restrung every 1-2 years for frequently worn necklaces, or every 5-10 years for occasional wear. The silk thread can weaken and break over time due to wear and the absorption of oils.
Q: Are pearls a good investment? A: While pearl prices can fluctuate, high-quality natural and South Sea pearls can hold their value and even appreciate over time, especially rare and large specimens. However, it’s essential to buy from reputable sources and consider them more as cherished heirlooms than short-term investments.
Q: What is the difference between Akoya, South Sea, and Tahitian pearls? A: * Akoya pearls are saltwater cultured pearls primarily from Japan and China. They are known for their classic round shape, bright luster, and typically range in size from 2mm to 10mm. * South Sea pearls are large and luxurious saltwater cultured pearls from Australia, Indonesia, and the Philippines. They have a rich, satiny luster and come in white and golden hues, ranging from 8mm to over 20mm. * Tahitian pearls are saltwater cultured pearls grown in French Polynesia. They are famous for their dark, exotic colors, ranging from grey and black to green, blue, and purple, and typically range from 8mm to 18mm.
Q: How long does shipping take?
A: Orders are typically dispatched within 3–5 business days. Delivery times vary by location:
Q: Can I track my order?
A: Absolutely! You’ll receive a tracking number via email once your order is shipped.
Q: Do you offer gift packaging?
A: Yes, all orders come in elegant gift-ready packaging at no extra charge.
Q: Can I cancel my order?
A: Orders can be cancelled within 12 hours of placement if they haven’t been shipped. Please email us at customercare@gauthamjewellers.com as soon as possible.
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unworn, non-custom items. Please refer to our full Return Policy for details.
Q: Can I exchange an item?
A: We currently do not offer exchanges. If needed, you can return an item (if eligible) and place a new order.
Q: Do you offer custom pearl designs?
A: Yes! We love creating bespoke pieces. Reach out to us with your ideas at customercare@gauthamjewellers.com
Q: How do I know my bangle/bracelet size?
A: Check our Size Guide for easy instructions on measuring your size at home.
Q: How can I contact you?
A: You can reach us via:
📧 Email: customercare@gauthamjewellers.com
📞 Phone: 9885046539
Or use the Contact Us form on our website.
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