Cancellation and refund policy

15 Days Exchange Guarantee

Every piece of jewelry sold at Gautham Jewellers E-Store: www.Gauthamjewellers.com is covered under our 15 Days Exchange Guarantee. Notify us about problems, fitting issues, damages, or defects within 15 days from the date of delivery and we refund the amount which will be credited back to your Gautham Jewellers User Account upon successful processing of the return. The refund amount will not be credited to the payment source (Credit Card/Debit Card/Net Banking). This amount will be valid for 1 year from the date of its issuance and can be used partially or fully to shop for any item on Gautham Jewellers E-Store: www.Gauthamjewellers.com.

The shipping cost of Rs.100/- for all orders will be deducted before we reimburse the refund amount into Gautham Jewellers User Account unless the product is defective.

15 Days Exchange Guarantee does not apply to products that are less than or equal to Rs. 500/- (Irrespective of the order value). 30 Days Exchange Guarantee does not apply to Gold & Silver Coins or customized products. 30 Days Exchange Guarantee is not applicable if the product is bought during a Sale/Discount/Offer promotion.

Keep all items including the invoice in a package and address it to the following:

  1. Gautham jewellers 6-3-843/7, Ameerpet Rd, near MCH Market, Ameerpet Officers Colony, Punjagutta Officers Colony, Ameerpet, Hyderabad, Telangana 500016

2. Please be sure that all items that are to be returned must be unworn and in their original condition with all original tags and packaging intact. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.

3. Email us at care@gauthamjewellers.com with images of the products with packaging and tags to schedule a return pick-up.

After this, your package will be picked up by our courier partner within 3-5 business days. 

Any orders received can be canceled for the following reason 

a) If the order has any technical glitches.
b) Any order placed during the website update which has led to changes in the price or its content.
c) Any cod order which is in the verification stage when it feels like the order may be returned.
d) When the stock is unavailable or may take time to produce.
e) Any other reason that the company may find relevant from time to time.
d) The decision of the company is final in this regard.

Order Cancellation

15 Days Refund/Exchange Guarantee is not applicable if the product is bought during the Sale/Discount/Offer Promotion Period.
 
No Refund is Applicable during the offer period,

 Gold Coin & Silver Coins are Not Returns/Refunds Applicable

 If you cancel your order before it has been shipped, you will be assessed a 10% cancellation fee before the refund amount is credited to the payment source (Credit Card/Debit Card/Net Banking).

15 Days Refund/Exchange Guarantee is not applicable if the product is bought during the Sale/Discount/Offer Promotion Period.

If you cancel your order after it has been shipped, please follow our Return process. The cancellation will have to be treated as 15 Days Exchange Guarantee. We will refund the amount which will be credited back to your Gautham Jewellers User Account upon successful processing of the return. The refund amount will not be credited to the payment source (Credit Card/Debit Card/Net Banking).

Orders which are refused at delivery will be assessed all of the applicable fees including 10% of the cancellation fee and shipping cost of Rs 100 before the refund amount is credited to the payment source (Credit Card/Debit Card/Net Banking). The refund process will be initiated within 7-10 days once we received the shipment at our warehouse. 

Customer Delight

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We can be reached at gautamjewellers2021@gmail.com/ or at + 91- 6303698487.