Introduction
Gautham Jewellers ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit gauthamjewellers.com, how we use it, and the choices you have.
Information we collect
Information you provide
- Account details: name, email, mobile number, date of birth (optional), password (stored hashed).
- Order details: shipping address, billing address, items purchased, order history.
- Payment info: we do not store card numbers or CVV. Payments are processed by secure PCI-DSS compliant gateways (Razorpay / PayU).
- Communications: messages you send via contact forms, WhatsApp, or email.
Information collected automatically
- Device & browser type, operating system, IP address.
- Pages viewed, time on site, clicks (via cookies & analytics).
- Referring URL, search terms that led you to us.
How we use your information
- To process and deliver your orders.
- To send order updates via email, SMS, and WhatsApp.
- To personalise product recommendations.
- To send promotional offers (you can unsubscribe at any time).
- To improve our website, products, and customer experience.
- To comply with legal obligations (tax records, dispute resolution).
Cookies & tracking
We use cookies for: keeping you logged in, remembering your cart, analytics (Google Analytics), and re-marketing (Google Ads, Meta Pixel). You can disable cookies in your browser settings — some features may stop working.
Third-party services we use
- Razorpay / PayU — payment processing.
- iThink Logistics / Shiprocket — shipping & tracking.
- Google Analytics — website analytics (anonymised).
- Meta Pixel — ad optimisation.
- Google / Meta — OAuth login (if you choose to sign in with Google).
Each of these providers has their own privacy policy governing their handling of data.
Data security
- All data is transmitted over encrypted HTTPS connections.
- Passwords are hashed using industry-standard algorithms (bcrypt/Argon2).
- Database access is restricted, logged, and protected by firewall.
- Payment details never touch our servers — handled by PCI-DSS gateways.
Your rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data (via My Account).
- Delete your account and data (email us to request).
- Opt out of marketing communications at any time.
- Data portability — request a copy of your data.
Children's privacy
Our services are not intended for children under 18. We do not knowingly collect data from minors. If you believe we have, please contact us for immediate removal.
Changes to this policy
We may update this policy occasionally. Material changes will be announced on this page, and where appropriate, notified via email. The "Last updated" date above reflects the most recent change.
Contact us
For privacy-related questions or requests, email support@gauthamjewellers.com or open a support ticket.